Question 1

How do I make a booking?

Accepted Answer

Visit our website, select the location, locker size and dates. Fill in your details and proceed to payment. You will receive an access code by email.

Question 2

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards (Visa, Mastercard, American Express) through Stripe. 100% secure payment.

Question 3

Will I receive booking confirmation?

Accepted Answer

Yes, you will receive a confirmation email with the 5-digit access code, booking details and usage instructions.

Question 4

Can I book for someone else?

Accepted Answer

Yes, simply share the access code with the person who will use the locker.

Question 5

What is the minimum booking period?

Accepted Answer

The minimum period is 1 day. For longer stays, we offer automatic discounts.

Question 6

Can I book multiple lockers at once?

Accepted Answer

Yes, you can make multiple bookings. Each locker will have its own access code.

Question 7

What is the cancellation policy?

Accepted Answer

Cancellation up to 24h before: 100% refund. Less than 24h: no refund. After check-in: no refund.

Question 8

How do I cancel my booking?

Accepted Answer

Access the Customer Area with your email and access code, select the booking and click 'Cancel'.

Question 9

How long does the refund take?

Accepted Answer

The refund is processed within 5-10 business days, depending on your bank.

Question 10

Can I change the booking date instead of cancelling?

Accepted Answer

To change dates, contact our support. We'll do our best to accommodate your needs.

Question 11

What if there's a problem with the locker?

Accepted Answer

Contact us immediately. If the problem is our responsibility, we offer a full refund or relocation.

Question 12

My flight is delayed, what now?

Accepted Answer

Contact us as soon as possible. We have flexibility for flight delay situations and can adjust your booking.

Question 13

Can I extend my booking?

Accepted Answer

Yes! You can extend directly in the Customer Area. Additional payment will be processed automatically.

Question 14

What happens if I exceed the time?

Accepted Answer

You have 1 hour free tolerance. After that, you will be automatically charged for 1 additional day.

Question 15

Can I arrive earlier than check-in?

Accepted Answer

Yes, if the locker is available. Contact us to check availability.

Question 16

What if I need the locker longer than booked?

Accepted Answer

You can extend at any time through the Customer Area, as long as the locker is not already booked afterwards.

Question 17

Are the lockers secure?

Accepted Answer

Yes! We have individual electronic locks, 24h video surveillance and locations in secure buildings.

Question 18

Is there insurance for luggage?

Accepted Answer

We offer optional insurance up to €1,000 per locker. You can add it during booking.

Question 19

Who has access to my locker?

Accepted Answer

Only you, with the 5-digit code. No one else can access your locker.

Question 20

Are there surveillance cameras?

Accepted Answer

Yes, all our locations have 24h video surveillance for your security.

Question 21

What if I forget the code?

Accepted Answer

You can recover the code in the Customer Area using your email, or contact support.

Question 22

What happens if someone tries to force the locker?

Accepted Answer

Lockers have an anti-intrusion system and any attempt is recorded and alerted to security.

Question 23

What can I store in the locker?

Accepted Answer

Personal luggage, suitcases, backpacks, sports equipment, musical instruments and personal items.

Question 24

Can I store food?

Accepted Answer

Non-perishable food in sealed packages is allowed. Perishable food is not allowed.

Question 25

Can I store valuables?

Accepted Answer

You can, but we recommend optional insurance. We are not responsible for valuables without insurance.

Question 26

What items are prohibited?

Accepted Answer

Weapons, explosives, illegal substances, hazardous materials, animals and items with strong odors.

Question 27

Can I store electronic equipment?

Accepted Answer

Yes, computers, tablets and electronic equipment are allowed.

Question 28

What if I store something prohibited?

Accepted Answer

The booking will be cancelled without refund and we may contact authorities if necessary.

Question 29

Can I store liquids?

Accepted Answer

Liquids in sealed packages are allowed. We do not allow dangerous or flammable liquids.

Question 30

How do I access the Customer Area?

Accepted Answer

Use your email and the 5-digit access code you received in the booking confirmation.

Question 31

I forgot my access code.

Accepted Answer

On the Customer Area login page, click 'Forgot code' and you will receive instructions by email.

Question 32

What can I do in the Customer Area?

Accepted Answer

View bookings, extend stays, view history, manage sessions and rate the service.

Question 33

Can I access from multiple devices?

Accepted Answer

Yes, you can access from any device. In the Customer Area you can view and manage active sessions.

Question 34

How do I view my booking history?

Accepted Answer

In the Customer Area, all your past and active bookings are listed automatically.

Question 35

Can I change my email?

Accepted Answer

Contact support to change the email associated with your bookings.

Question 36

How do I give feedback on the service?

Accepted Answer

After each booking, you can rate the service directly in the Customer Area.

Question 37

Is the login secure?

Accepted Answer

Yes, we use secure authentication and encryption to protect your data.

Help Center