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LockerArea - Lockers and Luggage Storage in Lisbon

Privacy Policy

Last updated: December 2024

1. Data Controller

LockerArea, Lda. is responsible for the processing of personal data collected through this website.

2. Personal Data Collected

We collect the following personal data:

  • Identification data: Name, email, phone
  • Billing data: Tax ID, address (when applicable)
  • Booking data: Dates, locker location used
  • Technical data: IP address, browser type, device

3. Purposes of Processing

Data is processed to:

  • Process and manage locker bookings
  • Send confirmations and access codes by email
  • Issue invoices and tax documents
  • Provide customer support
  • Comply with legal and tax obligations
  • Improve our services

4. Legal Basis

Data processing is based on:

  • Contract execution: To process bookings and provide the service
  • Legal obligation: For invoicing and tax compliance
  • Legitimate interest: To improve services and prevent fraud
  • Consent: For marketing communications (when applicable)

5. Data Sharing

Data may be shared with:

  • Stripe: For payment processing
  • Postmark: For transactional emails
  • InvoiceXpress: For invoice issuance
  • Firebase/Google: For data storage
  • Authorities: When legally required

6. Retention Period

  • Booking data: 5 years (tax obligation)
  • Account data: While the account is active
  • Marketing data: Until consent is withdrawn

7. Your Rights

You have the right to:

  • Access: Obtain a copy of your data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of data
  • Portability: Receive data in a structured format
  • Objection: Object to processing for marketing
  • Restriction: Restrict processing in certain situations

To exercise these rights, contact us at suporte@lockerarea.pt

8. Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL/TLS encryption for all communications
  • Restricted access to personal data
  • Regular and secure backups
  • Continuous security monitoring

9. Cookies

We use essential cookies for website functionality and analytics cookies to improve user experience. You can manage cookie preferences through your browser settings.

10. Changes

This policy may be updated periodically. Changes will be posted on this page with the revised update date.

11. Complaints

If you believe your rights are not being respected, you may file a complaint with the National Data Protection Commission (CNPD):